PAYMENT, REFUND, WARRANTY AND EXCHANGE TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS FOR CUSTOMER

1. Payment Term

1.1 Prices for the items mentioned on the Order Confirmation (“Order Value”) are inclusive of value added taxes (VAT). Such VAT shall be paid by Customer. Customer shall make advance payment for the amount corresponding to 100% of the Order Value and/or full payment of the Order Value immediately after receiving the Order Confirmation specifying the items ordered (“Goods”). Goods shall not be delivered unless the Order Value is paid in full.

1.2 Chattels & More shall deliver the Goods in stock subject to receipt of the full payment of the Order Value from the Customer.

1.3 Subject to Clauses 1.1, 1.2, and 2.1 mentioned hereunder, the Order shall be binding between Chattels & More and the Customer once Chattels & More has issued the Order Confirmation.

2. Cancellation of Order

2.1 Chattels & More reserves the right to cancel the Order:

if Customer fails to take possession of the Goods after 14 days from the date of Order Confirmation even after making the full payment.

2.2 In case of cancellation of the Order by Chattels & More, the Goods shall be treated as free-stock for re-sell. In such case Chattels & More shall reserve the right to forfeit any amount paid by the Customer including any bank charges paid via credit card.

2.3 If the Customer cancels the order within 24 hours from the date of Order Confirmation, Chattels & More shall refund the amount that has been paid by the Customer to Chattels & More except of any bank charges paid via credit card (2.05%).

2.4 If the Customer cancels the order after 2 (two) calendar days from the date of Order Confirmation, Chattels & More will reimburse the amount in the form of online store credit to the customer.

2.5 Cancelation, exchange or return by Customer shall not be accepted for Goods manufactured/customised according to Customer’s exact specifications (including but not limited to fabrics, curtains and mattresses) (“Special Order/s”). Article 2.3, 2.4, 3.4 and 5 shall not be applicable for the Special Orders.

2.6 In case of any delay arising from the manufacturers, suppliers and/or carriers, Chattels & More shall not be liable and responsible for any such delays.

7. Governing Law and Jurisdiction

These terms and conditions shall be governed by the Laws of the Emirate of Dubai and those of the United Arab Emirates. Any dispute, difference, controversy or claim arising out or in connection with this terms and conditions, including (but not limited to) any question regarding its existence, validity, interpretation, performance, discharge and applicable remedies, shall be subject to the exclusive jurisdiction of the Small Claim Tribunal of the Courts of the Dubai International Financial Centre (“the DIFC Courts”). Each party irrevocably submits to the jurisdiction of the DIFC Courts and waives any objection it may have to disputes arising out or in connection with these terms and conditions being heard in the DIFC Courts on the ground that it is an inconvenient forum (forum non conveniens). Both Parties agree that either Party may apply to the DIFC Courts to transform the judgment into an Arbitration Award.